Contact the SLDBK team for product questions, order assistance, technical support, warranty claims or business inquiries. Sending complete information helps us provide a faster and more accurate response.
Orders and delivery
For order status, address corrections or delivery questions, include your full name and Shopify order number.
support@sldbkbike.comTechnical assistance
Tell us the bike model, serial number and symptoms. Photos, a short video and any displayed error code can speed up diagnosis.
WhatsApp: +86 137 1379 8041Warranty claims
Use our claim form when requesting warranty review. Keep your order details and supporting evidence available.
Open the warranty claim formTalk to the SLDBK team
Retail, wholesale and distribution
SLDBK works with qualified retailers, distributors and commercial partners in selected markets. Please describe your country, sales channels, expected order volume and the models you are interested in.
Send partnership inquiries to support@sldbkbike.com with “Business Inquiry” in the subject line.
Store operator
Shenzhen ShengLilu E-Commerce Co., Ltd.
Unit 1111, Building 1, Hongfa Wanyueshan Mansion,No. 638 Guangming Avenue, Guangming Community,
Guangming Subdistrict, Guangming District,
Shenzhen, Guangdong 518107, China
Help us resolve your request faster
- Order questions: include your name, order number and the email used at checkout.
- Technical questions: include the model, serial number, current mileage, error code and clear photos or video.
- Shipping damage: photograph the carton, shipping label, damaged area and complete product before assembly or use.
- One complete request: avoid duplicate messages across several channels so our team can keep the information together.