Warranty Policy

The limited warranty starts on the date the original purchaser receives the product and continues for one year. The order record serves as the initial registration; no separate activation is required.

Who may make a claim

The original retail purchaser may submit a claim using the original order details and proof of purchase. The remaining warranty may transfer once to a subsequent owner when the original warranty has not expired and the new owner supplies the original purchaser’s name, order number, proof of purchase, product serial number, and evidence of transfer.

A transfer does not restart, renew, or extend the original coverage period. Commercial, rental, fleet, racing, wholesale, and bulk purchases are governed by the applicable written sales agreement unless expressly included here.

Under normal consumer use, correct assembly, and proper maintenance, SLDBK will diagnose and, at its option, repair, replace, or provide another reasonable remedy for an eligible component confirmed to have failed because of a manufacturing or material defect.

Coverage applies to the defective component, not automatically to the complete vehicle. Replacement parts may be new or functionally equivalent service parts where allowed by law.

The original main frame and structural chassis are covered for one year against verified manufacturing, welding, or material failure under normal intended use.

This coverage does not include paint, decals, surface finish, cosmetic scratches, corrosion caused by storage or environment, crash or impact damage, overloading, stunt use, or any drilling, welding, bending, cutting, or structural modification. Labor or third-party installation charges require written approval before work begins.

The original SLDBK battery is covered against verified manufacturing defects for one year. Gradual capacity reduction from age, temperature, charging history, storage, and normal use is expected and is not itself a defect.

A repaired or replacement battery does not create a new warranty period; it remains covered for the balance of the original term or any longer minimum required by law.

The limited warranty does not cover damage, faults, or costs caused by:

• Normal wear, aging, cosmetic change, or routine adjustment;
• Crash, collision, impact, stunt riding, racing, misuse, neglect, overloading, or improper storage;
• Water immersion, pressure washing, corrosion, fire, extreme heat or cold, or environmental exposure outside published limits;
• Incorrect assembly, maintenance, transportation, charging, or use contrary to the manual;
• Use of incompatible chargers, batteries, controllers, parts, software, or accessories;
• Unauthorized repair, disassembly, tuning, rewiring, hot-wiring, speed-limit removal, firmware change, or other modification;
• Failure to provide requested evidence, serial number, purchase proof, or reasonable diagnostic cooperation;
• Lost items, theft, vandalism, or damage caused by a carrier after an unauthorized shipment.

Consumable and wear items

Brake pads, brake rotors, tires, inner tubes, chains, belts, chainrings, cassettes, grips, bearings, cables, seals, and spokes are normally excluded. A wear item may still qualify when clear evidence shows it was defective when supplied rather than worn through ordinary use.

This exclusion does not limit statutory remedies for defective goods.

Remote diagnostics

Our support team may request photographs, videos, voltage readings, display error codes, odometer information, or safe troubleshooting steps. Do not perform a procedure you are not qualified or comfortable to complete.

Replacement parts

When appropriate, we may send an approved replacement component with written or video instructions. The defective component may need to be returned before or after replacement. Availability, safe shipping requirements, and local law may affect the remedy.

Local professional service

Contact SLDBK before authorizing third-party labor. Inspection, labor, towing, storage, transport, or repair charges incurred without prior written authorization are not reimbursable unless mandatory law provides otherwise. We may approve a reasonable local repair quote when remote replacement is unsafe or impractical.

Submitting a claim does not automatically confirm coverage. We may request additional evidence or inspection before determining whether the issue is a covered defect.

Shipping damage is handled separately from a standard warranty claim. Inspect the package promptly and report visible or functional transit damage within 7 calendar days after delivery.

Keep the carton and internal packaging. Provide the order number, photographs of all sides of the carton and shipping label, photographs of internal packaging and affected components, and video when needed to demonstrate a functional issue. Do not assemble, ride, repair, or discard the packaging before receiving instructions.

See the Return & Refund Policy for the complete damage-reporting procedure.