Payment Methods & Security

Secure checkout for SLDBK riders

Learn how payments are handled at SLDBK, which options may appear at checkout, and what to do when a high-value electric bike transaction requires additional verification.

Checkout Encrypted connection
Processing Authorized payment providers
Verification Fraud-screening safeguards
Refunds Returned to the original method
Available at checkout

Payment methods

01 / PAYPAL

PayPal checkout

Use an eligible PayPal account, balance or linked funding source. The options offered by PayPal can vary by customer, country, currency and account eligibility.

02 / CARDS

Credit and debit cards

Eligible card options may include major international card networks. The exact card brands available to you are shown on the live checkout page before payment is submitted.

Payment methods are displayed dynamically. Availability can vary by billing country, device, currency, order value and the payment provider’s eligibility checks. A payment logo elsewhere on the website does not override the options shown at checkout.
How it works

Completing your order

Confirm your order details

Review the model, quantity, delivery address, market, shipping method and total before continuing.

Select an available payment method

Choose one of the payment options displayed in checkout and enter the requested billing information accurately.

Complete provider verification

Your bank or payment provider may request a one-time code, app confirmation, 3-D Secure check or another identity step.

Receive order confirmation

After successful authorization, an order confirmation is sent to the email address entered at checkout.

Transaction security

Protecting payment information

  • Checkout pages use an encrypted connection to transmit payment information.
  • Payments are handled by the payment provider selected during checkout.
  • SLDBK does not ask customers to send complete card numbers or security codes by email, telephone or messaging apps.
  • Automated fraud screening may compare order, billing, device and transaction information.
  • Approved refunds are returned to the original payment method whenever technically possible.

High-value order review

Electric bikes are high-value products. A payment provider or SLDBK may place an order on temporary hold when additional verification is required. We may contact the purchaser using the order email to confirm relevant billing or delivery information. Never send a complete card number, CVV or online-banking password to SLDBK support.

Payment declined

Steps to try

  • Confirm that the card number, expiration date, security code and billing address are correct.
  • Make sure the billing address matches the information held by the card issuer.
  • Ask your bank whether it blocked a high-value, online or international transaction.
  • Complete any verification request sent by your bank or payment provider.
  • Turn off a VPN or proxy and retry using a stable connection.
  • Try another payment method displayed at checkout or contact customer support.

SLDBK cannot force a bank or payment provider to approve a declined transaction and normally cannot see the full reason supplied by the card issuer.

Refund information

Refund destination and timing

Approved refunds are submitted to the original payment method. After SLDBK submits a refund, the payment provider and financial institution determine when the credit appears on the account. Processing time can vary by provider, currency and country.

Eligibility, deductions and return requirements remain subject to our Refund Policy.

Common questions

Payment FAQ

Can I pay without a PayPal account?
Where PayPal makes guest card checkout available, you may be able to pay with an eligible debit or credit card without creating a PayPal account. Availability is determined by PayPal and can vary.
Why do payment options differ between customers?
Payment providers can show different methods according to customer location, currency, device, browser, transaction value and account eligibility.
Does SLDBK store my full card details?
SLDBK does not ask you to enter full card details into this information page. Sensitive payment details entered during checkout are handled through the relevant payment provider.
Why is my order still pending after payment?
A pending status can indicate that the payment provider is still processing or reviewing the transaction. Do not submit repeated orders until you confirm whether the first payment succeeded.
Can I change the payment method after ordering?
Payment methods generally cannot be changed on a completed order. Contact support before placing another order so we can check the original payment status.
Will SLDBK request payment through an unfamiliar link?
Do not pay through an unexpected message or disclose card credentials. If you are unsure whether a request is genuine, contact SLDBK through the details published on our official Contact Us page.
Billing support

Need assistance?

Include your full name, order number, checkout email and a screenshot of the error message. For security, remove or cover complete card numbers, CVV codes and banking credentials.

Email: support@sldbkbike.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Typical response time: within one business day

Contact SLDBK Support Review Warranty Policy