Politique d’expédition

SLDBK LOGISTICS & GLOBAL FULFILLMENT
Last updated: August 31, 2026

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At SLDBK BIKE, we build and supply high-performance electric bicycles and electric dirt bikes. This Shipping & Delivery Policy explains our order-processing times, estimated delivery schedules, warehouse arrangements, shipping restrictions, tracking procedures, and the steps to follow if a shipment is delayed, lost, or damaged.

Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times can be affected by inventory availability, order verification, carrier schedules, customs clearance, severe weather, public holidays, remote-area service limitations, and other circumstances outside our reasonable control.

1. Order Processing and Estimated Delivery Times

Shipping consists of two stages:

• Processing time: the time required to verify, prepare, inspect, and dispatch your order.
• Transit time: the time from carrier pickup until delivery.

2. Warehouse Inventory and Fulfillment Location

SLDBK currently uses regional fulfillment locations in the United States, Canada, and the European Union, as well as direct factory fulfillment when necessary. Inventory changes frequently. Product-page availability does not always guarantee that a particular model, color, specification, or accessory is available at the warehouse closest to you.

If an ordered item is unavailable at the appropriate regional warehouse, we may contact you to offer one or more of the following options:

• Direct factory fulfillment;
• A preorder or revised dispatch schedule;
• An available alternative specification;
• Order cancellation and a refund if no suitable fulfillment option is available.

3. Shipping Charges

Standard shipping charges, when included in the product price or offered as free shipping, apply only to eligible delivery areas and the standard shipping method shown at checkout. Remote-area surcharges, address correction fees, redelivery fees, storage fees, special handling fees, or other carrier-imposed charges may apply in exceptional circumstances.

The checkout page is the authoritative source for the shipping options and charges available for a specific order and destination. If a destination requires additional freight arrangements that cannot be calculated at checkout, our support team will contact you before dispatch.

4. Delivery Areas and Excluded Locations

Large electric bicycles and high-capacity lithium-ion batteries are subject to carrier, weight, safety, and regional transportation restrictions. We currently cannot provide standard electric-vehicle or standalone battery delivery to the following locations:

United States

• Alaska;
• Hawaii;
• Puerto Rico;
• Guam;
• U.S. Virgin Islands;
• PO Boxes;
• APO, FPO, and DPO military addresses.

Canada

• Yukon;
• Northwest Territories;
• Nunavut;
• Other remote areas not served by the selected freight carrier.

United Kingdom and Europe

• Isle of Man;
• Channel Islands, including Jersey and Guernsey;
• Shetland Islands;
• Outer Hebrides;
• Remote offshore and non-contiguous islands where lithium-battery freight service is unavailable, which can include the Canary Islands, Azores, Madeira, Balearic Islands, Cyprus, and Malta.

For destinations not listed above, availability is still subject to carrier service. Contact us before ordering if you are unsure whether we can deliver to your postal code. If we cannot service an address after an order is placed, we will contact you and cancel and refund the affected order.

5. Carriers and Heavy-Freight Delivery

Depending on the product, warehouse, and destination, orders may be shipped using FedEx, UPS, DHL, DPD, a national postal carrier, a regional freight carrier, or a specialized less-than-truckload (LTL) freight service.

Heavy electric bicycles and electric dirt bikes may require an appointment and an adult signature. The carrier may contact the telephone number provided at checkout to arrange delivery. A person aged 18 or older should be available to inspect the external condition of the shipment and sign the proof of delivery.

If the customer does not respond to appointment requests, is unavailable for an agreed delivery, or refuses delivery without prior written authorization from SLDBK, the customer may be responsible for carrier storage, redelivery, outbound shipping, and return transportation charges to the extent permitted by applicable law.

6. Order Tracking

When tracking information becomes available, it will be sent to the email address used at checkout. Customers with an account may also view available order information by signing in at https://sldbkbike.com.

Tracking activity may take 24–72 hours to update after a label is created, particularly for freight shipments. If you have not received a shipping confirmation after the applicable processing period, contact support@sldbkbike.com.

7. Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address, email address, and reachable telephone number at checkout.

• Before dispatch: Contact us immediately. We will attempt to update the address before the shipping label is issued, but changes are not guaranteed.
• After dispatch: Address changes are subject to carrier approval. A redirect fee of up to USD $20, or the carrier's actual charge, may apply.
• After delivery: SLDBK is not responsible for retrieving a shipment delivered to the address entered at checkout. Recovery, retrieval, or reshipment costs may be charged to the customer.

For fraud prevention, we may require identity or payment verification before approving a material address change.

8. Inspection and Shipping Damage

Inspect the package at delivery whenever possible. If the carton, pallet, or product shows visible damage:

1. Take clear photographs and videos of all sides of the packaging and the affected product;
2. Ask the carrier to note the damage on the delivery record before you sign;
3. Keep the carton, pallet, protective inserts, labels, and all original packaging;
4. Contact us within 48 hours after delivery at support@sldbkbike.com.

Include your order number, product model, photographs, video, and a description of the damage. Do not discard packaging or attempt major repairs before receiving instructions from SLDBK, as these materials may be required for a carrier claim.

Depending on the confirmed circumstances, SLDBK may arrange replacement parts, technical repair support, replacement of the affected product, or a refund. Available remedies remain subject to applicable consumer law.

9. Lost Packages and Delivery Discrepancies

If tracking shows “Delivered” but you cannot locate the shipment:

1. Check all entrances, garages, secure delivery areas, reception desks, household members, and immediate neighbors;
2. Confirm that the delivery address on the order is correct;
3. Contact the carrier and request proof of delivery or a missing-package investigation;
4. Contact SLDBK with your order number and the carrier case number, if available.

Carrier investigations can take up to 10 business days or longer. We may need to wait for the carrier's final determination before issuing a replacement or refund.

10. Delays Outside Our Control

SLDBK is not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, port congestion, customs inspections, border holds, carrier disruptions, labor disputes, public holidays, government restrictions, lithium-battery transportation restrictions, or other force majeure events.

When a material delay becomes known to us, we will make reasonable efforts to provide an update using the contact information associated with the order.

11. Customs, Duties, Taxes, and Local Compliance

Taxes, duties, and import handling depend on the fulfillment route, destination, market, and information displayed at checkout. Products fulfilled from an applicable regional warehouse may include relevant import clearance and local taxes in the price charged at checkout.

For direct factory or other international shipments, additional import VAT, customs duties, brokerage charges, or administrative fees may apply unless we explicitly confirm that they are included. Contact us before ordering if you need confirmation for a particular destination.

Customers are responsible for understanding and complying with local laws concerning electric-bike classification, registration, licensing, insurance, speed limits, permitted riding areas, and road use. Delivery of a product does not represent confirmation that it is legal to operate in every location or configuration.

12. Contact Us

For shipping estimates, warehouse availability, tracking assistance, address updates, or freight-delivery questions, contact:

We generally respond within one business day. Response times may be longer during weekends, public holidays, and major promotional events.

This policy forms part of our Terms of Service. Please also review our Privacy Policy, Return & Refund Policy, and Warranty Policy.